What are your business Hours?
Monday to Friday 11am-7pm EST
Saturday 1pm-5pm EST
Sunday & Holidays CLOSED
Business hours may differ during holidays.
Local Pick-up is by pre-established appointment only.
What payment methods do you accept?
You can make your purchase with popular payment methods including Visa, MasterCard, Google Pay, Apple Pay and PayPal. For local pick up orders we accept Cash (exact change only please) or e-transfer in addition to the above online payments.
Do you accept split payments?
We do not currently offer split payments such a Sezzle or Brightpay. Currently all orders must be paid in full at the time of placing the order.
Are there Purchase limits?
Purchase limits are handled on an individual case basis. They may be instituted at any point during the pre-order process. We reserve the right to restrict the quantity ordered of an item if it proves particularly hard to find or we suspect it is being purchased for resale. Orders which appear to be made for resale may be canceled in whole or in part at our discretion. Should your order be affected we will notify you by email.
Can my account be banned or blacklisted?
While we never want to close an account or terminate a relationship with a customer, if there is abuse of our systems or of our staff we reserve the right to close your account indefinitely. Reasons for closure by Fox & Dragon Hobbies may include but not be limited to: Abuse of staff, repeated canceled orders (however we will email our site policy regarding orders prior to this step and try to work with you), repeated refunds for issues not the fault of Fox & Dragon Hobbies (abuse of the refund system). Closing an account is a last resort in extreme circumstances. Should your account be closed your information will be kept on file to prevent circumventing the ban.
How can I close my account?
We are sorry to see you go, however to ensure your account is closed and all private data has been deleted please email us at email@example.com or use the Contact form to reach us. If we have had to ban your account please note we will keep your information on file so the ban cannot be circumvented. Please note that we must receive this request in writing and it may take up to 10 business days for all information to be removed from our system.
How do I place an order with Fox & Dragon Hobbies?
All orders must be placed on our website. We are not able to take phone orders or add on items at the time of pick up where local pick up is chosen. We are also not able to place orders via support emails or support chat at this time.
If you are having difficulty placing an order please contact support for assistance and we will do our best to help you through the process.
What is the status of my Order?
Once your order has been placed you will receive a confirmation email. Once shipped, you should receive a follow up providing you tracking information for the carrier selected (when the delivery method allows it). If for some reason you don't receive either of these emails, contact us via email or the contact form and we will be happy to help you out.
Can I make changes to my order?
We can make changes to an order which have not yet been processed for shipping. Please be advised canceled orders (in part or whole) may be subject to restocking fees, please see our cancellation policy for details.
How long does it take to process my order?
We do our best to get you order dispatched as quickly as possible. The average processing time is 1-3 business days, though this can be extended during holidays due to high volume of orders. If there is a delay with your order we will reach out to make sure you know.
Standard shipping is currently dispatched weekly on Tuesdays. If expedited or priority is chosen we ensure it is shipped out as soon as possible regardless of if it coincides with our Tuesday Ship date or not.
For delivery estimates please see our Shipping policy.
For Local Pick up orders, we are usually ready to make your pick up appointment within 1-3 business days and you will be notified by email.
Where do you ship?
We ship to many countries, however have suspended shipping to locations that use the VAT system. Please see our blog post on why this decision was made for more details. Please note that shipping fees and times are determined by our actual costs and will be calculated at checkout based on the method you select. You are responsible for any import duties, taxes, or other fees incurred at delivery.
Do you accept returns or exchanges?
Returns and exchanges are subject to approval based on our full return policy. We are happy to return your item for you if there is damage to it that was not disclosed, we will exchange it if we have it in stock or can procure another one however exchanges are not guaranteed as we keep limited stock of all collectibles.
ALL Trading Card Game products are strictly final sale due to the prevalence of product tampering.
Are returns free?
Return shipping is free only if the reason for return is a fault of Fox & Dragon Hobbies. Otherwise return shipping is the responsibility of the buyer. Please see our full return policy for detailed information.
How long to returns take to process?
Return processing time varies greatly as we need to receive the original item back for inspection prior to processing the refund or exchange.
Pre-order related questions are answered in our Order Policies CLICK HERE.
A New Item was announced, will you be carrying it?
We try to carry as many products as we can, however we can't guarantee we will carry everything. If there is a particular product you'd like to see us stock please contact us and we will see if we can get it from our suppliers.
Often our suppliers seem to receive items later than some stores and as we are importing a vast majority of items from the USA or other regions it can take a little longer to reach us. We will do our best to keep our dates for release as accurate to when WE are expected to receive a product as we possibly can.
Why does the item I received differ from the photos on the website?
When a manufacturer lists a product they may list a prototype or concept art that differs from the actual product slightly. We do our best to keep our photos as up to date as possible but are at the mercy of the information available to us by the manufacturers.
The Item I want to buy is sold out, will you be getting more?
Please reach out to support for individual product questions as this is determined on a case by case basis dependent on availability from our suppliers. Often it happens that if we were to order again we would need to order at a higher cost than originally purchased at, which leads to a higher cost for you and we do our best to avoid this, but if an item is really popular we will do our best to get more at the best price we can.
Can you send me a photo of the exact item I will be ordering?
We can't take pictures of each individual item, however on a case by case basis we can check for damage and where significant damage is noted we will do our best to include pictures on the product page. If you have questions about a specific item, please reach out to support and we will do our best to help you out and take a picture if we can.
Why is your pricing higher than another retailer and why don't you have this new release?
As we are very small, we do not have the same buying contracts as other larger retailers may have. We will always promise you that we strive to keep our pricing as low as possible, however we can't begin to compete with larger stores or more established shops. Certain manufacturers limit non-brick and mortar shops from purchasing at the same cost and even prevent us from being able to buy product at launch. Konami for example does not allow e-retailers to buy new YuGiOh product for 90 days after release. Where we can we will get as much product through other channels as we are able to for launch but if we don't have something at release this is why almost without a doubt.
We are aware that scalping can be a huge issue and will always give you the lowest price we can based on what we pay for an item. We understand how frustrating it can be, because just like you, we are collectors!
If it is in my cart is the item held?
Items in the cart are not held so please order as soon as you can to ensure it is not scooped up by another shopper.
Are the prices of items in my cart guaranteed?
Items in your cart will reflect the most recent price on the product page. Adding an item to your cart does not reserve the price. In order to get the price you see you must complete your purchase.
Do you offer wholesale pricing?
We do not offer wholesale prices. What you see is what you pay.
Do you price match?
We are a small shop and can't compete with large box store pricing or with those who have different distribution contracts. We will always offer the very lowest price we can on an item based on the price we pay. We keep our profit margins as low as we can already so we cannot offer price matching.
How is my item packed for shipping?
We pack your item with utmost care to protect it during shipping. We try to size our shipping boxes to avoid unnecessary movement of the items in the box and use sufficient packing material. We offer upgraded shipping 4” Funko Pop! Figures.
Local Pick Up and Delivery items are packed in Bags unless too large or special requests are made for a box. We do this in order to keep costs as low as possible.
Why is my order in a random product box?
We are reusing product packaging and packing materials we receive items in to help create less waste! We end up with a lot of packing paper and empty product shipping boxes, and feel it would be irresponsible to have them end up in the dump when there is nothing wrong with them. So as long as the boxes or packing materials are in good condition, without damage that would cause it to be less sturdy and not dirty we have chosen to re-use what we can. We hope that you understand our position on lowering our environmental impact as much as possible.
What is upgraded product shipping?
Upgraded shipping allows you to pay a small fee to include a pop protector and extra packaging to ensure your 4" Funko pop ships as securely as possible. If you would like buy extra packaging on other products please contact us and we will be happy to work with you
What is Untracked Letter Mail shipping?
Untracked letter mail is for single cards, small packs and flat items under 100g shipped via Canada Post. There is no insurance or tracking on this method, and when selected it waives Fox & Dragon Hobbies of all liability from loss and damage occurring during shipping & delivery. We offer this method for small flat items as an option to reduce costs to our customers if they want to take that risk. We always recommend tracked insured shipping methods for your product's protection.
Are there any extended warranties on your products?
We do not offer extended warranty on our products but you will always be backed by the manufacturer warranty on new products. If your sealed product arrives with missing or damaged parts please contact the manufacturer to correct the problem. If needed we will be happy to help you look for the manufacturer contact information, simply contact us.
How quickly will my item ship out or be delivered?
We are currently batching orders and shipping once weekly in order to keep our costs lower and our environmental footprint smaller. Gas prices are nuts and some days we only have local pick up orders. Once weekly we batch all our delivery and shipping orders together and will get them out on the same day. If you have paid for expedited shipping speeds don't worry though, we will make the trip to get you the speed you've paid for.
Do you have a physical location?
We do not currently have any brick and mortar locations. Due to Covid-19's affect on everyone we decided it was a safer choice to start with online only and look at opening a brick and mortar store in the future. It is definitely one of our goals! We do however, offer Local Pick Up even without a physical shop location to make our store as customer friendly as possible.
We can be found at many toy shows and conventions so please make use of our events page to see where we are going to be. You can place a local pick up order and in the note let us know what show to bring it to (from the list of shows we are confirmed to be attending only!), or see what we have with us in person that day.
We are located in Toronto, Ontario (Canada). All orders are shipped or picked up from this location. We do not offer alternative pick up sites with the exception of toy shows or conventions we are attending.
No Free Shipping? Why is shipping so expensive? Do you offer pickup or delivery?
We charge calculated shipping based on weight, packaged dimensions & shipping location. Shopify is very limited as far as making shipping costs accurate but we have done our very best to set our costs up to be as accurate as possible to actual shipping fees. We also offer local delivery & pick up. Please see the info page here for full details.
Can I stop by and see your stock?
Unfortunately as we work out of our home, we can't allow you to browse at this time.
Last Update: May 13, 2022